1.Returns Eligibility:
- We accept returns on unworn, unwashed, and undamaged items within 14 days of the delivery date. Items must be in their original condition with tags and packaging intact.
2. Personalized and Custom Items:
- Please note that personalized or custom embroidered items are not eligible for return unless there is a defect in craftsmanship or a mistake on our part.
3. Return Process:
- To initiate a return, please contact our customer support team within the specified return window. We will guide you through the return process, including providing a return authorization.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a defect in craftsmanship or an error on our part. We recommend using a trackable and insured shipping method.
5. Refunds and Store Credit:
- Upon receiving the returned item and inspecting its condition, we will process the refund or issue store credit, as per your preference. Refunds typically take 7 business days to reflect in your account.
6. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 14 days of receiving the item. We will replace the item at no additional cost to you.
8. Return Address:
- We will provide you with the return address and instructions when you initiate the return process with our customer support team.
9. Customer Responsibility:
- It is the customer’s responsibility to ensure that the returned item is securely packaged to prevent any damage during transit.
10. Contact Us:
- If you have any questions or concerns regarding our return policies, please reach out to our customer support team. We are here to assist you with a hassle-free return process.
TRUMXDET
- Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States.
- Hotline: 1 917 936 5889
- Email: [email protected]
- Website: https://trumxdet.com/